![]() ![]() but when the scanner does it itself, it runs back smoothly. Strange thing is i can push the head till the end easily and smoothly, but when move it back that strange noise come up again and pushing it back become harder. Thank you very much, i think i need a more detailed dismantle since I won't take it to the service (I bought it cheap (150), but just carrying it to the service without repair will cost me (40 euro) and plus repair. Buy Epson Perfection V500 Office Scanner featuring 6400 x 9600dpi Resolution, 30-Page Document Feeder, Transparency Unit Included, One-Touch Scanning. When the power is off and you can move the head by hand, are the rails still lubricated well enough that the head moves freely back and forth at the exact point of binding when the motors are used? Here are some exploded diagrams that might help you with your troubleshooting: If you are saying that you can place the head clear at the end of the travel range and it will return all the way to the top without problem, then the mystery deepens since it seems to be a one direction problem. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson. If the head moves fine and is not locked then it sounds like you have a problem with the belts or cogs jamming/binding up or something getting in the way right at that point in the travel of the head. solutions to common problems for the Perfection V500 Photo. Does it mean the item was refurbished? ı thought I bought it new. I've bought it as new, but when I opened it I saw a red pen marks inside on the screws, and one big red "R" under the top part. ![]() What do you think about it? I've opened and I saw that the head can move till the bottom without problem (by hand).when I switch on the device head is going back to it's start position without any noise and error)Īnother question about the product. the problem is only with reflective scanner part (everything is unlocked, on the lid & behind).Īfter the error Epson Scan doesn't give any error, It also saves an output file that 5 cm is scanned well, and rest is glitch. It is important that you manually select your Operating System from above to ensure you are. If this is on, carefully check the power cable to ensure it is not damaged and remove then reseat it. Attention: Your operating system may not be detected correctly. I start scanning and at one point it stuck (like it's locked, with an annoying noise), I have attached a video as well. Check that the power switch is on at the mains socket. I have a problem with my scanner after almost 4 years. ![]()
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